Shipping & Returns
We want your experience with Uroos to be smooth and stress-free. Please read our shipping and return policies carefully before placing your order.
Shipping Policy
Locations We Ship To:
- We ship all over Pakistan via trusted courier services (Leopard, TCS, Call Courier, etc.)
- We also offer international shipping to selected countries. Please contact us via WhatsApp before placing an international order.
Processing Time:
- Ready-to-ship items are dispatched within 5–7 working days.
- Custom orders (e.g., embroidered dupattas) may take 15–30 working days depending on design complexity.
Delivery Time:
- Orders are usually delivered within 2–5 working days after dispatch.
- Delivery time may vary based on your city and courier performance.
Shipping Charges:
- Flat rate: Rs. 300 with in Pakistan
- FREE shipping on special promotions (if mentioned)
Tracking:
- Once your parcel is shipped, you will receive a tracking number via WhatsApp or SMS.
Return & Exchange Policy
Custom Orders:
- As our custom products (like personalized dupattas or name embroidery) are made-to-order, returns or exchanges are not accepted unless the product is damaged or incorrect.
Conditions for Valid Return/Exchange:
- You must inform us within 24 hours of delivery.
- tems must be unused, unwashed, and in original condition.
- Customer will be responsible for return shipping charges unless it’s our error.
Still Have Questions?
For any issues regarding your order or delivery:
📱 WhatsApp: +92 326 2953800
📧 Email: info@uroos.pk