❓ Frequently Asked Questions
1. Do you offer custom Nikah dupattas?
Yes! We specialize in personalized Nikah dupattas with names, dates, duas, or any design you prefer.
To place a custom order, message us on WhatsApp
2. How long does it take for a custom order?
Custom orders usually take 7–10 working days, depending on the design complexity. We’ll keep you updated throughout the process.
3. Do you deliver all over Pakistan?
Yes, we deliver across Pakistan via trusted courier services. Delivery time is 5-7 working days after dispatch.
4. Do you offer international shipping?
Yes, we ship internationally! Shipping charges and delivery time vary by location. Please contact us before placing an international order.
5. What are the payment options?
We accept:
- Bank Transfer
- JazzCash / Easypaisa
- For international orders: advance payment via bank or online methods
6. How do I track my order?
Once your parcel is shipped, we send you a tracking number via WhatsApp or SMS. You can track it on the courier’s website.
Or visit our Track Your Order page.
7. Can I return or exchange a product?
- Custom items are non-returnable & non-exchangeable.
- Video proof (unboxing the sealed parcel) is required.
8. How should I take care of my dupatta?
- Dry clean is recommended for embroidered/custom items.
- Avoid machine wash or scrubbing.
- Store in a clean, dry place away from direct sunlight.
Have more questions?
We’re always here to help!
📱 WhatsApp: +92 326 2953800
📧 Email: info@uroos.pk
📸 Instagram: @uroos.official